Digitalization refers to the process of incorporating technology into various aspects of an organization or industry. This can include digitizing paper documents, automating processes, and implementing digital tools and platforms.
Automation refers to the use of technology to perform tasks without the need for human intervention. This can include tasks such as data entry, scheduling, and customer service.
The main benefits of digitalization and automation include:

• Increased efficiency: Automation can help to streamline processes, reduce errors, and save time.
• Improved data management: Digitalization makes it easier to store, access, and analyze data.
• Greater scalability: Automation can help organizations to handle a larger volume of work without having to increase the number of employees.
• Cost savings: Automation can help organizations to reduce labor costs and improve productivity.
• Better customer service: Automation can help organizations to provide faster and more accurate responses to customer inquiries.

However, it also has its challenges such as the need of a proper implementation plan, the need of specific knowledge and skills, job displacement, and the need of a constant adaptation and improvement of the digitalization and automation system.